Customer is a global information, data and measurement company with headquarters in the U.K. Global CRM program at Customer is implemented on Salesforce platform, and includes modules such as Sales cloud, Service cloud, CPQ (Apttus), Marketing (Pardot) etc.
Agility and Quality expectations from CRM Platform
Customer seeks to greatly enhance the user experience, quality and agility of the CRM program for the business. This implementation is business critical and regression testing consumes considerable amount of resources.
- Automate business process validation across 6 different Salesforce modules
- Handle complexity of Salesforce lightning controls for automated interactions
- Cut down on manual test effort from multiple days to few hours
- Enable the business team to perform in-sprint automation!
- Effectively deal with dynamically generated and nested frames in Salesforce and avoid maintenance overhead
- Business process focused Salesforce Universe to visualize key business processes
- Modular automated test bed with predictive scenarios
- End-to-end automated solution on the cloud with no infra or setup requirements
- Dynamic elements in Salesforce handled with neighborhood analysis
- Test executions setup in un-attended mode for regular validations
Faster Releases At Higher Quality
Multi-Day Manual Test Effort Reduced To Few Hours Of Automated Regression
Significant Cost & Effort Reduction
Modularity Enabling Development For New Business Process Automation With Over 80% Re-Use
Business Process Focused
Enabled Testing Teams To Design And Develop Automation Concurrently With New Feature Implementation
Technical Excellence With Sustainable Benefit
Embedded Best Practices And Design Principles Address Peripheral Concerns And Traceability Consistently